Shipping Policy
Shipping Policy for QuietNights
Effective Date: 23/02/2024
At QuietNights, we aim to provide reliable and efficient shipping services to ensure your orders arrive promptly and in perfect condition. Please read our Shipping Policy carefully for details on processing, delivery, and associated terms.
1. Order Processing Time
Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Business Days: Monday to Friday, excluding holidays.
Orders placed after 3:00 PM GMT or on weekends/holidays will begin processing on the next business day.
2. Shipping Options & Delivery Times
We offer the following shipping methods:
Standard Shipping: Estimated delivery within 5-13 business days.
Expedited Shipping: Estimated delivery within 3-7 business days.
International Shipping: Estimated delivery within 7-14 business days, depending on the destination.
Delivery times are approximate and may vary due to factors beyond our control, such as carrier delays or customs processing.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
Shipping method selected.
Delivery location.
Order weight and size.
Free shipping may be available for orders over a specific amount. Check our website for current promotions.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package in real time. If you do not receive a tracking email, please contact us at support@quietnights.store.
5. International Shipping
We ship to select international locations. Please note:
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delivery times for international orders may vary due to customs inspections and local postal services.
6. Failed Deliveries & Incorrect Addresses
Failed Deliveries: If a package is returned due to an incorrect address or failure to pick up, the customer is responsible for additional shipping fees to resend the package.
Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect addresses.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
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Contact us at support@quietnights.store within 7 days of the delivery date.
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Provide your order number and photos of any damage (if applicable).
We will work with the carrier to resolve the issue promptly and ensure a satisfactory resolution.
8. Contact Us
If you have any questions or concerns about your order or our Shipping Policy, please contact us:
QuietNights
Email: support@quietnights.store
Thank you for choosing QuietNights. We appreciate your trust and strive to deliver your orders with care and efficiency.