Return Policy

Return Policy for QuietNights

Effective Date: 23/02/2024

At QuietNights, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our return policy below to understand your options.

1. Eligibility for Returns

1.1 Timeframe:

You may return your product within 30 days of receiving your order.

1.2 Condition:

Items must be unused, undamaged, and in their original packaging.

Products showing signs of wear or alteration may not qualify for a refund or exchange.

1.3 Proof of Purchase:

A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

The following items are non-returnable:

Opened or used hygiene-related products (e.g., anti-snoring mouthpieces).

Gift cards.

Clearance or final-sale items.

3. Return Process

3.1 Requesting a Return:

  1. Contact our Customer Support Team at support@quietnights.store to initiate the return process.

  2. Provide your order number, proof of purchase, and the reason for the return.

3.2 Shipping Your Return:

Once your return is approved, you will receive detailed instructions, including the return shipping address.

You are responsible for covering return shipping costs unless the return is due to a defective or incorrect product.

We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds

4.1 Processing Time:

Refunds will be processed within 7 business days of receiving and inspecting your return.

4.2 Refund Method:

Refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

4.3 Deductions:

Original shipping fees are non-refundable.

5. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product at no additional cost. Please contact us at support@quietnights.store within 30 days of receiving your order.

6. Damaged or Defective Products

If your product arrives damaged or is defective:

  1. Contact our Customer Support Team immediately at support@quietnights.store.

  2. Provide photos of the damage or defect along with your order details.

  3. We will work with you to resolve the issue promptly.

7. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

QuietNights
Email: support@quietnights.store

We value your satisfaction and are here to assist you with any issues or concerns regarding your purchase.